Measure Loyalty. Understand Effort. Know How Customers Really Feel.
ReplyCleverly, the AI-Powered Customer Experience Platform, gives you questionnaires that score themselves. Build a survey in minutes, send it by link, QR code or automatically after a support ticket, and watch your NPS, CSAT and CES scores update as answers arrive.
One questionnaire. Three scores
every business should track.
Pick the headline score for each questionnaire and ReplyCleverly does the maths. No spreadsheets, no formulas, just a clear number and a verdict you can act on.
Net Promoter Score
“How likely are you to recommend us to a friend or colleague?”
Measures loyalty. Customers answer from 0 to 10, and the score shows how many are promoters versus detractors.
Customer Satisfaction
“How satisfied are you with your overall experience?”
Measures happiness with a specific moment: a purchase, a stay, a support chat. Stars or numbers, your choice.
Customer Effort Score
“How easy was it to get what you needed?”
Measures how easy you make it. Low effort is one of the strongest predictors of customers who stay.
Build it in minutes, brand it,
ask it the way it should be asked
Start from a ready-made template, drag in proven questions, add your logo and colours, and choose the question format that gets the clearest answer. Sections are optional: add them to split a long form into pages, or skip them for a short one.
1. Start from a template9 starter templates for NPS, CSAT, CES, after-support, service, events and more, each with the right score pre-selected, plus 30+ recommended questions to drag in.
2. Make it look like yoursAdd your logo, pick your brand and form colours and choose a clean, banner or centred header. Preview on computer or phone before you publish.
1. How likely are you to recommend us to a friend or colleague?
2. How satisfied are you with your overall experience?
Eight ways to ask
A link, a QR code,
or sent automatically
Publish and share one link or a printable QR code for receipts, tables, packaging and events. Or let ReplyCleverly send the questionnaire for you the moment a ticket closes, by chat or email. Every automatic send is a personal link, so each answer is tied to the exact conversation or ticket it came from.
Anyone with this link can answer. It stops working when the questionnaire is closed.
Example data for illustration.
See the score, the trend
and the reasons why
Your report opens with the headline score and a plain-English verdict, then breaks it down by week and by question. A chart that suits each question type, highlights, word clouds and written comments show you exactly what to fix and what to keep doing.
Follow up with the
customers who matter
The Customers tab lists everyone who answered, with the details you chose to collect, their score and a clear result. Filter to your detractors and reach out before they leave, or find your promoters and thank them.
| Name | NPS score | Result | Source |
|---|---|---|---|
| Amira Khan | 10 | Promoter | Chat |
| Daniel Okafor | 8 | Passive | |
| Lena Meyer | 4 | Detractor | QR code |
| Ravi Shah | 9 | Promoter | Link |
Example data for illustration.
Ready to measure how your customers really feel?
Build your first NPS, CSAT or CES questionnaire today, no credit card required.
