This Data Processing Agreement forms part of the Terms of Service between ReplyCleverly and the Customer. It governs how personal data is processed when using the ReplyCleverly platform.
1. Definitions
Controller refers to the Customer who determines the purposes and means of processing personal data. Processor refers to ReplyCleverly which processes personal data on behalf of the Controller. Personal Data has the meaning assigned to it under applicable data protection laws.
2. Processing Instructions
ReplyCleverly processes personal data only based on instructions provided by the Customer through the platform configuration, account settings, or other documented instructions, unless processing is required by law.
3. Security
ReplyCleverly applies reasonable technical and organisational measures designed to protect personal data. These measures may include encryption in transit, controlled access to systems, and monitoring designed to protect platform security.
4. Sub Processors
ReplyCleverly may engage third party service providers to support the operation of the platform. These providers may process data only to the extent necessary to deliver the service. Where applicable, such providers are expected to maintain appropriate data protection standards.
5. Data Subject Rights
Where applicable under data protection laws, ReplyCleverly will reasonably assist customers in responding to requests from individuals exercising their rights regarding personal data. Customers remain responsible for managing and responding to requests relating to data they control.
6. Data Retention and Deletion
Upon termination of the service or upon request from the Customer, ReplyCleverly will delete or return personal data processed on behalf of the Customer, unless retention is required for legal, security, or financial record keeping purposes.
7. Data Transfers
Where personal data is processed across different regions, appropriate safeguards may be applied to protect the data in accordance with applicable data protection requirements.
Contact
For questions related to this Data Processing Agreement, please contact: info@replycleverly.com