This Acceptable Use Policy governs how the ReplyCleverly platform may be used. By using ReplyCleverly you agree to follow this policy.
Permitted Use
ReplyCleverly may be used to automate legitimate customer communication for your business. This includes responding to customer inquiries, providing customer support, managing support tickets, capturing leads, sending marketing campaigns to consenting recipients, and engaging with customers across supported communication channels including Website Live Chat, Email, SMS, WhatsApp, Facebook, Instagram, TikTok, Telegram, Line, and Voice.
Prohibited Activities
You may not use ReplyCleverly for any of the following activities:
- Sending unsolicited bulk messages or spam to recipients who have not provided consent
- Harassment, threatening, abusive, or discriminatory communications
- Phishing, fraud, impersonation, or deceptive practices
- Distributing malware, viruses, or harmful software
- Violating any applicable law or regulation including data protection laws
- Violating the policies of connected messaging platforms such as WhatsApp, Instagram, SMS providers, or social media networks
- Sending adult content or material inappropriate for minors without proper consent and verification
- Political campaigning or messaging without the consent of message recipients
Compliance with Channel Policies
You are responsible for ensuring that your use of each connected communication channel complies with that platform's policies. ReplyCleverly provides the technology platform but does not guarantee that your specific use of a communication channel will be approved by that platform.
Enforcement
Violation of this Acceptable Use Policy may result in suspension or termination of your account without refund. ReplyCleverly reserves the right to restrict platform access or report illegal activity to appropriate authorities if necessary.
Reporting Violations
If you believe the ReplyCleverly platform is being misused, please contact: info@replycleverly.com