Your AI Communication Platform, In Your Pocket

Manage AI-powered customer conversations, update your Knowledge Base, and monitor performance from anywhere. ReplyCleverly keeps you in control across voice and messaging on the go.

Privacy Policy

1. Information We Collect

We collect information that you provide when you create an account, connect communication channels, upload content to your ReplyCleverly Knowledge Base, or contact our support team.

This may include account details, business information, Knowledge Base content, customer message data, usage data, and technical information required to operate and improve the platform.

2. How We Use Your Information

We use the information we collect to provide and operate the ReplyCleverly platform. This includes managing your omnichannel inbox, generating AI powered replies using your Knowledge Base content, maintaining system performance, sending important service updates, and complying with legal obligations.

Your Knowledge Base content is used only to generate responses within your own account environment.

3. Your Data Is Not Used to Train Shared AI Models

ReplyCleverly does not use your business data, customer message data, or Knowledge Base content to train shared or public AI models.

All data is processed only within your own account environment and is used solely to deliver the services you request.

4. Data Security

We implement industry standard security measures to protect your information. Data is encrypted during transmission and stored using secure infrastructure with continuous monitoring and access controls.

Only authorised systems and processes are allowed to access platform data.

5. Data Retention

We retain account related information for as long as your account remains active.

If your account is closed, your data will be deleted within a reasonable period unless retention is required for legal, security, or financial record keeping purposes.

6. Your Rights

Depending on your location and applicable data protection laws, including GDPR, you may have the right to access, update, correct, delete, or request a copy of your personal data.

You may also request restrictions on certain types of data processing. To exercise any of these rights, please contact us using the information below.

7. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@replycleverly.com

Earn by Referring ReplyCleverly

Join the ReplyCleverly Affiliate Program and earn commission by introducing businesses to the platform. When you register and get approved, you receive a unique Promo Code to share with your audience. Every new customer who signs up using your code gets a 10% discount on their first purchase on either a monthly or annual plan. You earn a 20% commission for the first 12 months of each referred customer's subscription.

Terms of Service

Last updated: March 2026

These Terms of Service govern your use of the ReplyCleverly platform. By accessing or using the platform you agree to these terms.

1. Acceptance of Terms

By using ReplyCleverly you confirm that you are at least 18 years old and have the authority to represent the business registering for the service. By creating an account or using the platform you agree to these Terms of Service.

2. Description of Service

ReplyCleverly is an AI-powered customer communication and customer service platform that unifies conversations, automates replies, manages customer support tickets, captures leads, and delivers real-time insights across every channel. Supported channels include Website Live Chat, Email, SMS, WhatsApp, Facebook, Instagram, TikTok, Telegram, Line, and Voice, with API Integrations and Webhooks available on Scale plans and above. AI responses are generated based on the content stored in your Knowledge Base and the communication rules you configure within the platform.

3. Account Registration

To access certain features you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

4. AI Generated Responses

ReplyCleverly uses artificial intelligence to generate responses based on information stored in your Knowledge Base and the communication rules and escalation settings you configure within the platform. The AI uses this information to respond accurately across all connected channels. AI responses may not always be perfectly accurate. Customers are responsible for maintaining the quality and accuracy of their Knowledge Base content and ensuring their AI configuration settings reflect their business policies and communication standards.

5. Free Plan

ReplyCleverly offers a Free plan which includes 50 AI credits per month at no cost and with no credit card required. The Free plan provides access to limited platform features. Free plan AI credit allowances and features may be updated at any time.

6. Paid Plans and Billing

Paid subscriptions are billed according to the selected plan. Customers may upgrade or downgrade their plans at any time. Changes typically apply at the start of the next billing cycle.

7. Fair Usage Policy

ReplyCleverly may apply reasonable usage limits on features such as credits, automation requests, messaging activity, and API usage to maintain platform stability and service quality. AI Credits are consumed each time the AI generates a response to a customer message. Credits reset at the beginning of each billing cycle. If the monthly allowance is used before the cycle resets, additional AI credits can be purchased via a Boost Pack. Boost Packs are available in three sizes: 2,000 credits for $19, 5,000 credits for $29, and 10,000 credits for $49. Boost Pack AI credits are valid until the end of the current billing cycle and do not carry over.

8. Customer Responsibility

Customers are fully responsible for all content, communications, and automated responses generated through their account. Users must ensure their activities comply with applicable laws and messaging platform policies.

9. Third Party Platforms

ReplyCleverly integrates with external communication platforms such as messaging services and social media networks. These platforms are operated independently and may change their policies or technical requirements at any time.

10. Service Availability

ReplyCleverly strives to maintain reliable service but does not guarantee uninterrupted platform availability. Temporary interruptions may occur due to maintenance, system updates, or third party service disruptions.

11. Limitation of Liability

ReplyCleverly shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the platform, including loss of revenue, data, or business opportunities.

12. Account Suspension or Termination

ReplyCleverly reserves the right to suspend or terminate accounts that violate these Terms of Service, the Acceptable Use Policy, or applicable laws.

13. Contact Information

For questions regarding these Terms of Service please contact: info@replycleverly.com

Affiliate Program Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By registering for the ReplyCleverly Affiliate Program, you agree to be bound by these Affiliate Program Terms of Service. These terms apply in addition to the ReplyCleverly general Terms of Service.

2. Eligibility

You must be at least 18 years of age, have a valid online presence, and comply with all applicable laws. ReplyCleverly reserves the right to approve or reject any application at its sole discretion.

3. Promo Code and Referral Tracking

Upon approval, each affiliate receives a unique Promo Code personal to their account. It may not be transferred or shared. Referrals are valid for new customers only who apply the code at checkout.

4. Customer Discount

New customers who apply your Promo Code receive a 10% discount on their first purchase only, on both monthly and annual plans.

5. Commission Structure

Affiliates earn 20% commission on payments made by referred customers for the first 12 months from the date of first purchase. Commission is on the full subscription price excluding taxes.

6. Commission Cancellation

If a referred customer cancels within the 12 month commission period, the commission is cancelled immediately. No commission is earned on cancelled, refunded, or disputed payments.

7. Payment of Commissions

Commissions are calculated monthly and paid after the applicable holding period. A minimum balance must be reached before payout. Payment details are available in your affiliate dashboard.

8. Prohibited Conduct

Affiliates may not send spam, misrepresent ReplyCleverly, use deceptive marketing, impersonate the brand, self-refer, or share their Promo Code with other affiliates.

9. Intellectual Property

Affiliates receive a limited licence to use ReplyCleverly brand assets for promotion only. Any other use requires prior written consent.

10. Termination

ReplyCleverly may terminate affiliate accounts for violations or fraud. Earned commissions meeting the minimum threshold will be paid at the next scheduled payout.

11. Modifications

ReplyCleverly may modify these terms at any time. Continued participation after notification constitutes acceptance.

12. Governing Law

These terms are governed by the laws of the State of Qatar.

13. Contact

For questions, contact affiliate@replycleverly.com.

Compliance

ReplyCleverly leverages enterprise-grade infrastructure and trusted technology partners that operate within globally recognized compliance and security frameworks, including GDPR, CCPA, and SOC 2 aligned environments. Our platform is designed with secure cloud architecture, encrypted data handling, and modern security best practices to protect customer information.

GDPR — General Data Protection Regulation

The technology infrastructure underpinning ReplyCleverly is operated in a manner consistent with GDPR requirements. Our underlying providers process personal data in accordance with the General Data Protection Regulation (EU) 2016/679, which sets out rules for the lawful processing, storage, and transfer of personal data for individuals within the European Union and European Economic Area.

As a user of ReplyCleverly, you remain responsible for ensuring that any personal data you collect and process through the platform complies with applicable data protection laws in your jurisdiction. When you create an account or provide billing information, ReplyCleverly acts as a Data Controller. When customer data is processed through the platform on behalf of users, ReplyCleverly acts as a Data Processor and processes data solely to provide the requested services.

Data subject rights requests — including access, correction, or deletion — may be submitted to us using the contact details below and will be reviewed in accordance with applicable law and technical feasibility.

SOC 2 Type II

The technology providers that power ReplyCleverly's infrastructure hold SOC 2 Type II certification. SOC 2 Type II is an independent audit framework developed by the American Institute of Certified Public Accountants (AICPA) that evaluates a service organisation's controls related to security, availability, processing integrity, confidentiality, and privacy over a defined period of time.

A SOC 2 Type II report provides assurance that the relevant systems and processes meet rigorous security and operational standards on an ongoing basis — not just at a single point in time. This means the platforms and services that underpin ReplyCleverly have demonstrated sustained, independently verified security and operational controls.

SOC 3 Type II

The technology infrastructure powering ReplyCleverly also maintains SOC 3 Type II certification. SOC 3 is a publicly shareable version of the SOC 2 report, designed to provide general-use assurance that a service organisation's controls meet the Trust Services Criteria established by the AICPA.

While the SOC 2 Type II report is a detailed confidential audit, the SOC 3 Type II report serves as a public-facing confirmation that the underlying technology meets recognised standards for security, availability, and data handling. This provides an additional layer of confidence for our customers regarding the integrity of the platforms we depend on.

Contact

If you have questions regarding compliance or data protection, please contact: info@replycleverly.com

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how visitors use the platform.

Types of Cookies We Use

Managing Your Cookie Preferences

When you visit the ReplyCleverly website, you may be presented with a cookie consent notice depending on your location. You may manage cookie preferences through your browser settings or through available consent tools on the website. Disabling certain cookies may affect how some parts of the platform function.

Contact

If you have any questions about this Cookie Policy or how cookies are used, please contact: info@replycleverly.com

Join Our Team

ReplyCleverly is growing. We are looking for talented people who are passionate about AI, customer communication, and building products that make a real difference for businesses. If that sounds like you, we would love to hear from you.

Press Kit

Company Overview

ReplyCleverly is an AI Powered Customer Communication and Customer Service Platform that helps businesses automate customer interactions, deliver faster support, capture leads, manage customer service workflows, and increase revenue across voice and messaging channels.

Built for businesses of all sizes, ReplyCleverly brings customer conversations, customer service, lead management, bookings, reservations, and AI automation into one intelligent platform. Instead of switching between multiple tools, teams can manage every customer interaction from a single unified inbox.

At the core of ReplyCleverly is the AI Knowledge Engine, where businesses can upload FAQs, policies, products, documents, PDFs, images, links, and other business information. The AI learns from this knowledge to provide accurate, consistent, and context-aware responses.

The AI Smart Assist allows businesses to define their brand voice, communication style, escalation rules, lead qualification criteria, and customer service workflows. This ensures every customer interaction reflects the company's standards while maintaining consistency across every channel.

ReplyCleverly also helps businesses convert conversations into revenue through intelligent lead capture, appointment scheduling, reservations, upselling, cross-selling, and automated follow-ups.

With multilingual support and AI powered automation, ReplyCleverly enables businesses to deliver exceptional customer experiences while reducing operational workload and improving response times.

Key Facts

Media Tagline

Turn Every Customer Conversation Into Revenue.

Approved Boilerplate

ReplyCleverly is an AI Powered Customer Communication and Customer Service Platform that helps businesses automate customer interactions across voice and messaging channels. The platform combines AI powered customer service, lead capture, bookings, reservations, customer support workflows, and intelligent automation within a single unified system.

Using the AI Knowledge Engine, businesses can train ReplyCleverly with FAQs, products, policies, documents, PDFs, images, links, and business information to deliver accurate and context-aware responses. Through AI Smart Assist, organizations can define their brand voice, customer service standards, escalation rules, lead qualification rules, and communication workflows to ensure consistent customer experiences.

ReplyCleverly enables businesses to respond faster, support customers more effectively, capture more opportunities, and turn customer conversations into measurable business growth.

Press Contact

For media inquiries, interviews, or partnership opportunities please contact:

info@replycleverly.com

Help Center

Popular Topics

Contact Support

Can't find what you're looking for? Our support team is here to help. Email us at support@replycleverly.com and we will get back to you within 24 hours.

Response Times

• Free plan: Email support within 48 hours
• Starter and Growth: Priority email support within 24 hours
• Scale and Enterprise: Dedicated support with same-day response

API Documentation

Authentication

All API requests require a Bearer token passed in the Authorization header. You can generate your API key from Settings, then Developer, then API Keys.

Base URL

Key Endpoints

• POST /messages/send — Send a message via any connected channel
• GET /messages/inbox — Retrieve incoming messages
• POST /ai/reply — Generate an AI reply for a given message
• GET /analytics/summary — Get reply stats and performance metrics
• POST /webhooks/register — Register a webhook for real-time events

Limits

API limits are based on the plan you choose. Each plan comes with a defined number of API requests per day — your limits scale automatically as you upgrade. Visit the Pricing page to see the limits included with each plan.

Support

For API support, contact us via the contact page with the subject API Support.

Integrations

Our technology is compatible with the integrations shown below.

Custom Integrations via API

Use our REST API and webhooks to build any custom integration. See our API Documentation for full details.

About ReplyCleverly

ReplyCleverly is an AI-powered customer communication and customer service platform that unifies conversations, automates replies, manages customer support tickets, captures leads, and delivers real-time insights across every channel.

All customer conversations, across voice, messaging, and social channels, flow into one unified inbox. No switching between apps, no missed messages. Your AI handles customer interactions instantly, 24/7, while your team stays in full control.

What Powers ReplyCleverly

At the core of ReplyCleverly is the Knowledge Base Engine, a system that learns directly from your business. Train it using FAQs, policies, PDFs, images, links, and business documents, and the AI will deliver accurate, context-aware responses that reflect your brand's tone and knowledge.

The platform also gives you complete control over how your AI communicates. Define what information to collect from customers, when to escalate conversations to a human agent, and how responses should be handled across every channel — all without writing a single line of code.

Our Mission

Our mission is to make world-class customer communication accessible to every business. From a small local shop to a growing enterprise, every company deserves to respond to customers instantly, accurately, and in their own language, without needing a large support team.

Why We Built ReplyCleverly

Customer expectations have changed. People expect instant, personalised replies in their own language on the platform they prefer. Most businesses struggle to keep up with that demand. ReplyCleverly solves this by combining an industry-trained AI with your own business knowledge, so every reply is fast, on-brand, and accurate, across every channel, around the clock.

Our Values

• Customer First — Every decision we make starts with one question: how does this help our customers serve their customers better?
• Speed with Accuracy — Fast responses only matter when they are accurate, helpful, and on-brand. Our industry-trained AI delivers both.
• Inclusive by Default — Multilingual AI ensures every customer can communicate comfortably in their own language, across voice and messaging.
• Built to Scale — Whether you are managing one business or ten, ReplyCleverly grows with you, without growing your headcount.

Data Processing Agreement

Last updated: March 2026

This Data Processing Agreement forms part of the Terms of Service between ReplyCleverly and the Customer. It governs how personal data is processed when using the ReplyCleverly platform.

1. Definitions

Controller refers to the Customer who determines the purposes and means of processing personal data. Processor refers to ReplyCleverly which processes personal data on behalf of the Controller. Personal Data has the meaning assigned to it under applicable data protection laws.

2. Processing Instructions

ReplyCleverly processes personal data only based on instructions provided by the Customer through the platform configuration, account settings, or other documented instructions, unless processing is required by law.

3. Security

ReplyCleverly applies reasonable technical and organisational measures designed to protect personal data. These measures may include encryption in transit, controlled access to systems, and monitoring designed to protect platform security.

4. Sub Processors

ReplyCleverly may engage third party service providers to support the operation of the platform. These providers may process data only to the extent necessary to deliver the service. Where applicable, such providers are expected to maintain appropriate data protection standards.

5. Data Subject Rights

Where applicable under data protection laws, ReplyCleverly will reasonably assist customers in responding to requests from individuals exercising their rights regarding personal data. Customers remain responsible for managing and responding to requests relating to data they control.

6. Data Retention and Deletion

Upon termination of the service or upon request from the Customer, ReplyCleverly will delete or return personal data processed on behalf of the Customer, unless retention is required for legal, security, or financial record keeping purposes.

7. Data Transfers

Where personal data is processed across different regions, appropriate safeguards may be applied to protect the data in accordance with applicable data protection requirements.

Contact

For questions related to this Data Processing Agreement, please contact: info@replycleverly.com

Acceptable Use Policy

Last updated: March 2026

This Acceptable Use Policy governs how the ReplyCleverly platform may be used. By using ReplyCleverly you agree to follow this policy.

Permitted Use

ReplyCleverly may be used to automate legitimate customer communication for your business. This includes responding to customer inquiries, providing customer support, managing support tickets, capturing leads, sending marketing campaigns to consenting recipients, and engaging with customers across supported communication channels including Website Live Chat, Email, SMS, WhatsApp, Facebook, Instagram, TikTok, Telegram, Line, and Voice.

Prohibited Activities

You may not use ReplyCleverly for any of the following activities:

• Sending unsolicited bulk messages or spam to recipients who have not provided consent
• Harassment, threatening, abusive, or discriminatory communications
• Phishing, fraud, impersonation, or deceptive practices
• Distributing malware, viruses, or harmful software
• Violating any applicable law or regulation including data protection laws
• Violating the policies of connected messaging platforms such as WhatsApp, Instagram, SMS providers, or social media networks
• Sending adult content or material inappropriate for minors without proper consent and verification
• Political campaigning or messaging without the consent of message recipients

Compliance with Channel Policies

You are responsible for ensuring that your use of each connected communication channel complies with that platform's policies. ReplyCleverly provides the technology platform but does not guarantee that your specific use of a communication channel will be approved by that platform.

Enforcement

Violation of this Acceptable Use Policy may result in suspension or termination of your account without refund. ReplyCleverly reserves the right to restrict platform access or report illegal activity to appropriate authorities if necessary.

Reporting Violations

If you believe the ReplyCleverly platform is being misused, please contact: info@replycleverly.com