All Channels

Connect with your customers across every platform from one intelligent inbox. ReplyCleverly supports all major messaging and communication channels.

Voice

Automate inbound and outbound voice calls with AI-powered responses in 100+ languages.

SMS

Send and receive SMS messages with AI-powered replies via Twilio and other providers.

Website Chat

Add a customisable live chat widget to your website and let AI handle conversations in real time.

Email

Connect your support inbox and let AI generate accurate, on-brand email replies automatically.

WhatsApp

Connect via the official WhatsApp Business API and automate customer conversations at scale.

Google Business

Respond to Google Business messages and reviews automatically to improve customer engagement.

Instagram DMs

Automatically handle Instagram Direct Messages and keep your audience engaged around the clock.

Facebook Messenger

Respond to Facebook page messages and Messenger conversations instantly with AI.

TikTok

Manage TikTok Direct Messages and convert your content audience into conversations.

X (Twitter)

Handle X (Twitter) DMs and mentions automatically and stay responsive on the platform.

Telegram

Deploy an AI-powered Telegram bot to handle private messages and group conversations.

LINE

Engage customers on LINE with AI-powered messaging support for one of Asia's most popular platforms.

API

Build custom integrations and connect ReplyCleverly to any platform using our REST API.

Your AI Communication Platform, In Your Pocket

Manage AI-powered customer conversations, update your Knowledge Base, and monitor performance from anywhere. ReplyCleverly keeps you in control across voice and messaging on the go.

Full AI Power, Right In Your Pocket

The ReplyCleverly mobile app brings the complete AI-powered customer communication platform to your phone — respond, automate, and manage from anywhere.

Omnichannel Inbox

Manage all your customer conversations across voice and messaging channels from one unified inbox, wherever you are.

Instant Notifications

Get push notifications the moment a customer sends a message so your AI and team never keep anyone waiting.

Real-Time Analytics

Monitor conversation performance, customer satisfaction scores, and AI response metrics from your phone in real time.

AI Smart Assist

Interact with the AI Smart Assist directly from your phone. Update your Knowledge Base, refine responses, and control how the AI communicates across every channel.

Knowledge Base

Access and update your Knowledge Base on the go. Add FAQs, policies, and product information so your AI always has the latest information to respond accurately.

Real-Time Messaging

Messages sync instantly across all devices. Start a conversation on desktop and continue seamlessly on mobile without missing a beat.

Privacy Policy

1. Information We Collect

We collect information that you provide when you create an account, connect communication channels, upload content to your ReplyCleverly Knowledge Base, or contact our support team.

This may include account details, business information, Knowledge Base content, customer message data, usage data, and technical information required to operate and improve the platform.

2. How We Use Your Information

We use the information we collect to provide and operate the ReplyCleverly platform. This includes managing your omnichannel inbox, generating AI powered replies using your Knowledge Base content, maintaining system performance, sending important service updates, and complying with legal obligations.

Your Knowledge Base content is used only to generate responses within your own account environment.

3. Your Data Is Not Used to Train Shared AI Models

ReplyCleverly does not use your business data, customer message data, or Knowledge Base content to train shared or public AI models.

All data is processed only within your own account environment and is used solely to deliver the services you request.

4. Data Security

We implement industry standard security measures to protect your information. Data is encrypted during transmission and stored using secure infrastructure with continuous monitoring and access controls.

Only authorised systems and processes are allowed to access platform data.

5. Data Retention

We retain account related information for as long as your account remains active.

If your account is closed, your data will be deleted within a reasonable period unless retention is required for legal, security, or financial record keeping purposes.

6. Your Rights

Depending on your location and applicable data protection laws, including GDPR, you may have the right to access, update, correct, delete, or request a copy of your personal data.

You may also request restrictions on certain types of data processing. To exercise any of these rights, please contact us using the information below.

7. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@replycleverly.com

Earn by Referring ReplyCleverly

Join the ReplyCleverly Affiliate Program and earn commission by introducing businesses to the platform. When you register and get approved, you receive a unique Promo Code to share with your audience. Every new customer who signs up using your code gets a 10% discount on their first purchase on either a monthly or annual plan. You earn a 20% commission for the first 12 months of each referred customer's subscription.

Terms of Service

Last updated: March 2026

These Terms of Service govern your use of the ReplyCleverly platform. By accessing or using the platform you agree to these terms.

1. Acceptance of Terms

By using ReplyCleverly you confirm that you are at least 18 years old and have the authority to represent the business registering for the service. By creating an account or using the platform you agree to these Terms of Service.

2. Description of Service

ReplyCleverly provides an AI powered customer communication platform that enables businesses to respond to customers across multiple communication channels. For a full list of supported channels please visit the Channels section of the platform. AI responses are generated based on the content stored in your Knowledge Base and how you configure your AI Smart Assist.

3. Account Registration

To access certain features you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

4. AI Generated Responses

ReplyCleverly uses artificial intelligence to generate responses based on information stored in your Knowledge Base and how you train your AI Smart Assist. The AI uses this information to respond accurately across all connected channels. AI responses may not always be perfectly accurate and customers are responsible for monitoring and maintaining the quality of their Knowledge Base content and AI Smart Assist configurations.

5. Free Plan

ReplyCleverly may offer a Free plan with limited monthly AI credits as per the plan and restricted platform features. Free plan limits may change at any time.

6. Paid Plans and Billing

Paid subscriptions are billed according to the selected plan. Customers may upgrade or downgrade their plans at any time. Changes typically apply at the start of the next billing cycle.

7. Fair Usage Policy

ReplyCleverly may apply reasonable usage limits on features such as AI credits, automation requests, messaging activity, and API usage to maintain platform stability and service quality. AI credits are consumed based on responses generated to customers and interactions made through the AI Smart Assist. Credits reset at the beginning of each billing cycle. Additional credits can be purchased via a Booster Pack if the monthly allowance is used before the billing cycle resets.

8. Customer Responsibility

Customers are fully responsible for all content, communications, and automated responses generated through their account. Users must ensure their activities comply with applicable laws and messaging platform policies.

9. Third Party Platforms

ReplyCleverly integrates with external communication platforms such as messaging services and social media networks. These platforms are operated independently and may change their policies or technical requirements at any time.

10. Service Availability

ReplyCleverly strives to maintain reliable service but does not guarantee uninterrupted platform availability. Temporary interruptions may occur due to maintenance, system updates, or third party service disruptions.

11. Limitation of Liability

ReplyCleverly shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the platform, including loss of revenue, data, or business opportunities.

12. Account Suspension or Termination

ReplyCleverly reserves the right to suspend or terminate accounts that violate these Terms of Service, the Acceptable Use Policy, or applicable laws.

13. Contact Information

For questions regarding these Terms of Service please contact: info@replycleverly.com

Affiliate Program Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By registering for the ReplyCleverly Affiliate Program, you agree to be bound by these Affiliate Program Terms of Service. These terms apply in addition to the ReplyCleverly general Terms of Service.

2. Eligibility

You must be at least 18 years of age, have a valid online presence, and comply with all applicable laws. ReplyCleverly reserves the right to approve or reject any application at its sole discretion.

3. Promo Code and Referral Tracking

Upon approval, each affiliate receives a unique Promo Code personal to their account. It may not be transferred or shared. Referrals are valid for new customers only who apply the code at checkout.

4. Customer Discount

New customers who apply your Promo Code receive a 10% discount on their first purchase only, on both monthly and annual plans.

5. Commission Structure

Affiliates earn 20% commission on payments made by referred customers for the first 12 months from the date of first purchase. Commission is on the full subscription price excluding taxes.

6. Commission Cancellation

If a referred customer cancels within the 12 month commission period, the commission is cancelled immediately. No commission is earned on cancelled, refunded, or disputed payments.

7. Payment of Commissions

Commissions are calculated monthly and paid after the applicable holding period. A minimum balance must be reached before payout. Payment details are available in your affiliate dashboard.

8. Prohibited Conduct

Affiliates may not send spam, misrepresent ReplyCleverly, use deceptive marketing, impersonate the brand, self-refer, or share their Promo Code with other affiliates.

9. Intellectual Property

Affiliates receive a limited licence to use ReplyCleverly brand assets for promotion only. Any other use requires prior written consent.

10. Termination

ReplyCleverly may terminate affiliate accounts for violations or fraud. Earned commissions meeting the minimum threshold will be paid at the next scheduled payout.

11. Modifications

ReplyCleverly may modify these terms at any time. Continued participation after notification constitutes acceptance.

12. Governing Law

These terms are governed by the laws of the State of Qatar.

13. Contact

For questions, contact affiliate@replycleverly.com.

GDPR Compliance

Our Role Under GDPR

When you create an account or provide billing information, ReplyCleverly acts as a Data Controller.

When customer data is processed through the platform on behalf of our users, ReplyCleverly acts as a Data Processor and processes such data only as necessary to provide the services requested by the account owner.

Users remain responsible for the data they collect and store within their ReplyCleverly account.

Data Subject Rights

Under the General Data Protection Regulation, individuals may have certain rights regarding their personal data, including the right to access, correct, or request deletion of personal information where applicable.

Requests related to personal data may be submitted to ReplyCleverly using the contact details below. Requests will be reviewed and addressed where required by applicable law and where technically feasible.

Data Processing

ReplyCleverly processes data solely for the purpose of providing and maintaining the platform. We do not sell user data and do not use customer message data or Knowledge Base content to train shared AI models.

Users are responsible for ensuring that any personal data processed through the platform complies with applicable data protection laws.

International Data Transfers

Where personal data is processed across different regions, reasonable safeguards may be applied to protect data in accordance with applicable data protection requirements.

Limitation of Responsibility

ReplyCleverly provides tools that allow businesses to manage customer communications. Users are responsible for the data they collect, upload, and process through the platform.

Contact

If you have questions regarding data protection or this GDPR notice, please contact: info@replycleverly.com

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how visitors use the platform.

Types of Cookies We Use

Managing Your Cookie Preferences

When you visit the ReplyCleverly website, you may be presented with a cookie consent notice depending on your location. You may manage cookie preferences through your browser settings or through available consent tools on the website. Disabling certain cookies may affect how some parts of the platform function.

Contact

If you have any questions about this Cookie Policy or how cookies are used, please contact: info@replycleverly.com

Join Our Team

ReplyCleverly is growing. We are looking for talented people who are passionate about AI, customer communication, and building products that make a real difference for businesses. If that sounds like you, we would love to hear from you.

Press Kit

Company Overview

ReplyCleverly is an AI powered customer communication platform that enables businesses to respond instantly across voice and messaging from a single intelligent system.

It brings all customer conversations into one unified inbox, allowing businesses to manage, automate, and scale communication without switching between systems.

At the core of ReplyCleverly is the Knowledge Base, where businesses can store FAQs, products, policies, documents, and images. The AI learns from this information to deliver accurate, consistent, and context aware responses across all customer interactions.

With the AI Smart Assist, businesses can simply type instructions or provide new information, and the system instantly updates the Knowledge Base and applies changes across both voice and messaging interactions.

With multilingual support, ReplyCleverly enables businesses to deliver fast, consistent, and scalable customer communication worldwide.

Key Facts

Media Tagline

The AI brain for your business conversations.

Approved Boilerplate

ReplyCleverly is an AI powered customer communication platform that enables businesses to manage and automate conversations across voice and messaging from a single system. Using the Knowledge Base, businesses can store text, documents, and images, allowing the AI to understand and respond with greater accuracy. Through the AI Smart Assist, businesses can update knowledge, refine responses, and control how the AI communicates across every interaction. With multilingual support and intelligent automation, ReplyCleverly helps companies scale faster, improve response times, and deliver consistent customer experiences across both voice and messaging.

Press Contact

For media inquiries, interviews, or partnership opportunities please contact:

info@replycleverly.com

Help Center

Popular Topics

Contact Support

Can't find what you're looking for? Our support team is here to help. Email us at support@replycleverly.com and we will get back to you within 24 hours.

Response Times

• Free plan: Email support within 48 hours
• Starter and Growth: Priority email support within 24 hours
• Scale and Enterprise: Dedicated support with same-day response

Getting Started

Step 1 — Create Your Account

Sign up for free at replycleverly.com. No credit card required. Your free plan includes AI credits as per your plan, with no time limit.

Step 2 — Update Your Knowledge Base

Upload your business information to our Knowledge Base AI Learning. Add all relevant images, PDFs, and documents — menus, product catalogues, FAQs, policies, pricing, and anything else your AI should know about your business. The richer your Knowledge Base, the more accurate your AI responses will be.

Step 3 — Set Up Your AI

Tell your AI about your business. What you do, your products, your tone of voice. The more context you provide, the more accurate and on-brand your replies will be.

* Make sure to train your AI thoroughly before going live to ensure it responds accurately to your customers.

Step 4 — Connect Your Channels to Go Live

Connect your channels directly from the dashboard to go live.

Step 5 — Go Live

Activate AI responses for your channel. Your AI will now respond to incoming messages in real time in the customer's language within seconds.

Step 6 — Review and Improve

Check your analytics dashboard to see how your AI is performing. You can adjust tone, add FAQs, and train it further based on real conversations.

Need Help?

Contact our support team anytime.

API Documentation

Authentication

All API requests require a Bearer token passed in the Authorization header. You can generate your API key from Settings, then Developer, then API Keys.

Base URL

Key Endpoints

• POST /messages/send — Send a message via any connected channel
• GET /messages/inbox — Retrieve incoming messages
• POST /ai/reply — Generate an AI reply for a given message
• GET /analytics/summary — Get reply stats and performance metrics
• POST /webhooks/register — Register a webhook for real-time events

Limits

API limits are based on the plan you choose. Each plan comes with a defined number of API requests per day — your limits scale automatically as you upgrade. Visit the Pricing page to see the limits included with each plan.

Support

For API support, contact us via the contact page with the subject API Support.

Integrations

Our technology is compatible with the integrations shown below.

Custom Integrations via API

Use our REST API and webhooks to build any custom integration. See our API Documentation for full details.

About ReplyCleverly

ReplyCleverly is an AI powered customer communication platform that enables businesses to respond instantly across voice and messaging from a single intelligent system.

It brings all customer conversations into one unified inbox, allowing businesses to manage, automate, and scale communication without switching between systems.

At the core of ReplyCleverly is the Knowledge Base, where businesses can store FAQs, products, policies, documents, and images. The AI learns from this information to deliver accurate, consistent, and context aware responses across all customer interactions.

With the AI Smart Assist, businesses can simply type instructions or provide new information, and the system instantly updates the Knowledge Base and applies changes across both voice and messaging interactions.

With multilingual support, ReplyCleverly enables businesses to deliver fast, consistent, and scalable customer communication worldwide.

Our Mission

Our mission is to make world class customer communication accessible to every business. From a small local shop to a global enterprise, every company should be able to respond to customers instantly and professionally.

Why We Built ReplyCleverly

Customer expectations have changed. People expect instant and personalised replies in their own language and on the platform they prefer. Most businesses struggle to keep up with that demand. ReplyCleverly solves this by using AI to respond instantly and consistently across every communication channel.

By the Numbers

Our Values

• Customer First — Every decision we make starts with one question. How does this help our customers serve their customers better?
• Speed with Quality — Fast responses only matter when they are accurate, helpful, and meaningful.
• Inclusive by Default — Multilingual AI ensures every customer can communicate comfortably in their own language.
• Privacy and Trust — Customer data is protected and handled with the highest standards of security and compliance.

Data Processing Agreement

Last updated: March 2026

This Data Processing Agreement forms part of the Terms of Service between ReplyCleverly and the Customer. It governs how personal data is processed when using the ReplyCleverly platform.

1. Definitions

Controller refers to the Customer who determines the purposes and means of processing personal data. Processor refers to ReplyCleverly which processes personal data on behalf of the Controller. Personal Data has the meaning assigned to it under applicable data protection laws.

2. Processing Instructions

ReplyCleverly processes personal data only based on instructions provided by the Customer through the platform configuration, account settings, or other documented instructions, unless processing is required by law.

3. Security

ReplyCleverly applies reasonable technical and organisational measures designed to protect personal data. These measures may include encryption in transit, controlled access to systems, and monitoring designed to protect platform security.

4. Sub Processors

ReplyCleverly may engage third party service providers to support the operation of the platform. These providers may process data only to the extent necessary to deliver the service. Where applicable, such providers are expected to maintain appropriate data protection standards.

5. Data Subject Rights

Where applicable under data protection laws, ReplyCleverly will reasonably assist customers in responding to requests from individuals exercising their rights regarding personal data. Customers remain responsible for managing and responding to requests relating to data they control.

6. Data Retention and Deletion

Upon termination of the service or upon request from the Customer, ReplyCleverly will delete or return personal data processed on behalf of the Customer, unless retention is required for legal, security, or financial record keeping purposes.

7. Data Transfers

Where personal data is processed across different regions, appropriate safeguards may be applied to protect the data in accordance with applicable data protection requirements.

Contact

For questions related to this Data Processing Agreement, please contact: info@replycleverly.com

Acceptable Use Policy

Last updated: March 2026

This Acceptable Use Policy governs how the ReplyCleverly platform may be used. By using ReplyCleverly you agree to follow this policy.

Permitted Use

ReplyCleverly may be used to automate legitimate customer communication for your business. This includes responding to customer inquiries, providing customer support, and engaging with customers across supported communication channels.

Prohibited Activities

You may not use ReplyCleverly for any of the following activities:

• Sending unsolicited bulk messages or spam to recipients who have not provided consent
• Harassment, threatening, abusive, or discriminatory communications
• Phishing, fraud, impersonation, or deceptive practices
• Distributing malware, viruses, or harmful software
• Violating any applicable law or regulation including data protection laws
• Violating the policies of connected messaging platforms such as WhatsApp, Instagram, SMS providers, or social media networks
• Sending adult content or material inappropriate for minors without proper consent and verification
• Political campaigning or messaging without the consent of message recipients

Compliance with Channel Policies

You are responsible for ensuring that your use of each connected communication channel complies with that platform's policies. ReplyCleverly provides the technology platform but does not guarantee that your specific use of a communication channel will be approved by that platform.

Enforcement

Violation of this Acceptable Use Policy may result in suspension or termination of your account without refund. ReplyCleverly reserves the right to restrict platform access or report illegal activity to appropriate authorities if necessary.

Reporting Violations

If you believe the ReplyCleverly platform is being misused, please contact: info@replycleverly.com