AI customer service for nonprofits and associations

Small teams, many audiences

Donors, volunteers, members and beneficiaries all message the same few people, with very different needs.

Supporters expect a quick thank-you

A prompt, personal answer about a donation or a volunteer role strengthens trust and helps retention.

Seasonal peaks

Appeals, events and renewal periods bring waves of messages that are hard to handle without extra staff.

WhatsApp

Event details, volunteer questions and updates in a familiar app, including for international supporters.

Facebook Messenger

Supporters who find you through your page and campaigns.

Instagram

Questions from campaign posts and stories.

Website live chat

Donation, membership and event questions on your campaign pages.

Email

Donation receipts and membership requests tracked as tickets.

AI Customer Communication

Answers questions about your programmes, how to donate, volunteer opportunities, events and membership benefits from approved information, and replies in the language your supporter writes in.

Explore channels →

AI Customer Service

Creates tickets for receipt requests, membership changes and complaints with the conversation attached, escalates sensitive cases to the right person, and can send a short satisfaction survey after a request closes.

Learn more →

AI Customer ReviewComing soon

Asks supporters and volunteers for feedback after an event or campaign, drafts on-brand replies to public reviews, and flags concerns early.

Learn more →

AI Agentic WorkflowComing soon

Connects to your donor database or CRM through integrations and APIs, so tasks like logging a volunteer or checking a membership status can be completed for the supporter.

Learn more →