Shoppers ask about sizes, stock, delivery and returns before and after they buy. ReplyCleverly answers across Instagram, WhatsApp and your store instantly, so more enquiries turn into orders and fewer turn into tickets.
A shopper who cannot get a fast answer about size, stock or delivery often abandons the purchase and buys elsewhere.
Order status, delivery changes and returns make up the bulk of support work and repeat all day.
Instagram DMs, WhatsApp, email and website chat all need replies, usually from the same small team.
Shoppers DM about products and prices straight from posts and stories.
Order help, delivery updates and checkout questions in the app customers already use.
Answers size, stock and shipping questions while the shopper is on the product page.
Order issues and returns requests are triaged and tracked as tickets.
Short delivery and order notices.
Answers product, sizing, stock, delivery and policy questions instantly on every channel, and guides interested shoppers toward the purchase.
Creates tickets for late, damaged or wrong orders with the whole conversation attached, escalates the tricky ones, and tracks resolution and satisfaction.
Asks for reviews after delivery, drafts on-brand replies to what customers say, and watches sentiment so problems surface early.
Connects to your store, helpdesk and courier through integrations and APIs so tasks like checking an order, updating an address or starting a return can be completed for the customer.
Illustrative example. Shipping, return and sizing details come from your own setup.
Yes. It answers product, delivery and policy questions on Instagram, WhatsApp, website chat and more using the information you provide.
Yes. When the AI should not resolve something alone, it escalates to your team as a ticket with the full conversation.
ReplyCleverly offers 700+ integrations plus custom APIs and webhooks. Check the integrations page for your platform.
That is what AI Agentic Workflow is built for. It is marked coming soon, so today the AI answers and escalates, and your team completes the action.
Start free with 50 AI credits a month. No credit card required. Paid plans from $49/month.