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Retail Stores

AI customer service for retail stores

Shoppers ask whether you are open, whether an item is in stock and where to find you before they step into the store. ReplyCleverly answers on WhatsApp, Instagram and your website instantly, so more enquiries become store visits and your team stays on the shop floor.

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The challenge

What retail store teams are up against

The same few questions, all day

Opening hours, location, parking and whether something is in stock make up most messages, and they interrupt staff who are serving people in the shop.

Messages arrive after closing

Customers browse in the evening and message when the store is shut. Without an instant reply, many visit a competitor instead.

Promotions and policies keep changing

Sales, gift card rules and return windows change often, and different staff do not always give the same answer.

Channels

The channels that matter for Retail Stores

WhatsApp

Stock and opening-hour questions, click-and-collect updates and quick replies customers actually read.

Instagram

Product and price questions that arrive as DMs from posts and stories.

Facebook Messenger

Store details, directions and promotions for local shoppers.

Website live chat

Answers while shoppers check products, store locations and offers online.

SMS

Short notices, such as when a click-and-collect order is ready.

Four pillars, one platform

How ReplyCleverly solves it for Retail Stores

Pillar 1

AI Customer Communication

Answers questions about opening hours, store locations, product availability from the information you provide, promotions, gift cards and returns, and invites shoppers to visit or reserve an item.

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Pillar 2

AI Customer Service

Creates tickets for complaints, faulty products and refund requests with the full conversation attached, escalates sensitive cases to the store manager, and can send a short satisfaction survey when a ticket closes.

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Pillar 3

AI Customer ReviewComing soon

Asks happy customers for a review after a visit or purchase, drafts on-brand replies to what people say about your stores, and flags negative feedback early.

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Pillar 4

AI Agentic WorkflowComing soon

Connects to your stock system, point of sale or e-commerce platform through integrations and APIs, so tasks like checking availability or reserving an item can be completed for the customer.

Learn more →

Example

What a conversation looks like

Shopper
Are you open on Friday evening, and do you have the blue running shoes in a size 42?
ReplyCleverly AI
We are open until 9 pm on Fridays. I can check the blue running shoes in size 42 for you. Would you like me to ask the store to set a pair aside?
Shopper
Yes please, I can pick them up at 6.
ReplyCleverly AI
I have passed your request to the store team so they can confirm and reserve the shoes. You will get a confirmation message here shortly.

Illustrative example. Opening hours, stock and reservations come from your own setup.

FAQ

Common questions

It can answer from the product and availability information you provide. For live stock checks it needs a connection to your stock system through an integration or API. Without one, it hands the question to your team.

Yes. Add each branch's address, opening hours and policies to the knowledge base so the AI answers for the right location. If you run separate brands, the plans let you add extra businesses.

Yes. It replies instantly at any hour using your approved information and passes anything it cannot answer to your team with the conversation attached.

Today the AI answers and escalates, and your team completes the reservation or payment. Completing tasks like these automatically is what AI Agentic Workflow is built for, and it is marked coming soon.

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