Patients message to book, reschedule and ask practical questions. ReplyCleverly handles the everyday enquiries around the clock and passes anything clinical or urgent straight to your staff.
Phones and chats compete with patients at the desk, so messages wait.
Booking, rescheduling and reminding patients takes hours that do not need a clinician.
Patients often reach out in the evening, and a missed message can become a booking at another clinic.
Where many patients prefer to book, reschedule and ask practical questions.
Answers questions and takes appointment requests on service pages.
Inbound calls for patients who prefer to talk.
Appointment reminders and short notices.
Longer requests and follow-ups, tracked as tickets.
Answers practical questions about services, opening hours, location and preparation, and collects appointment requests, in 100+ languages.
Escalates clinical, urgent or sensitive messages to your staff as tickets with the full conversation, and keeps every patient request tracked.
Collects patient feedback and reviews and helps you respond consistently, so you can see how patients experience your service.
Connects to your scheduling and records tools through integrations and APIs so routine steps like booking a slot can be completed without manual entry.
Illustrative example. ReplyCleverly does not give medical advice; clinical questions are escalated to your staff.
Yes. ReplyCleverly can collect appointment details and confirm requests in conversation, then pass anything unusual to your team.
No. It answers practical questions from the information you provide and escalates clinical or urgent questions to your staff.
WhatsApp, Instagram, Facebook Messenger, website live chat, email, SMS and voice.
See our Privacy Policy, GDPR page and Data Processing Agreement for how ReplyCleverly handles data, and contact us about your specific requirements.
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