Question 1

What is ReplyCleverly?

Accepted Answer

ReplyCleverly is an AI-Powered Customer Experience Platform. It unifies conversations, automates replies, manages support tickets, captures leads, and replies to customer reviews, while giving you real time insights across every channel. Everything flows into one unified inbox so your team and your AI can manage it all from one place.

Question 2

What can I do with ReplyCleverly?

Accepted Answer

ReplyCleverly brings three products into one platform. AI Customer Communication handles sales conversations and lead capture, AI Customer Service handles support and ticketing, and AI Customer Review handles reputation management. From one dashboard you can automate replies, capture leads, book appointments, upsell products, resolve support tickets, and collect and reply to reviews.

Question 3

Do I need any technical skills to use ReplyCleverly?

Accepted Answer

No. ReplyCleverly is built to be simple. You connect your channels, add your business information to your Knowledge Base, and configure your AI settings, all without writing a single line of code.

Question 4

How long does it take to set up?

Accepted Answer

Most businesses are live the same day. Once you connect your channels and add your business details to your Knowledge Base, your AI is ready to respond. If you would prefer it done for you, our team offers a one time AI Agent Setup service that builds and deploys your AI for you.

Question 5

Is there a free plan I can try first?

Accepted Answer

Yes. The Free plan gives you 50 AI credits per month at no cost, with no credit card required, so you can explore the platform before choosing a paid plan. See the Pricing page for full details.

Question 6

Can ReplyCleverly handle a high volume of conversations?

Accepted Answer

Yes. ReplyCleverly is built to scale and can handle large volumes of conversations at the same time, which makes it suitable for busy businesses with high levels of customer interaction.

Question 7

Can I book a demo?

Accepted Answer

Yes. You can book a personalised demo with our team to see how ReplyCleverly works for your business. Use the Book a Demo option in the top menu, or visit the Contact page.

Question 8

Which channels can ReplyCleverly connect to?

Accepted Answer

ReplyCleverly brings all of your customer channels into one unified inbox so your AI can respond wherever your customers reach out. To see the full list of supported channels and what the AI can do on each one, please visit the Channels page under Products.

Question 9

Is a specific channel available on my plan?

Accepted Answer

Channel availability can vary by plan. To check which channels are included and any plan requirements, please visit the Channels page under Products, or see the plan comparison on the Pricing page.

Question 10

Does ReplyCleverly reply in different languages?

Accepted Answer

Yes. ReplyCleverly automatically detects the language your customer is using and replies in the same language. The platform supports over 100 languages, including English, Arabic, French, Spanish, Italian, German, Hindi, Urdu, Turkish, and many more.

Question 11

Can one AI handle all of my channels at once?

Accepted Answer

Yes. A single AI works across all of your connected channels and keeps the full history of each customer in one place, no matter where the conversation started. To see supported channels, please visit the Channels page under Products.

Question 12

Can ReplyCleverly capture leads?

Accepted Answer

Yes. The AI can collect contact details and qualify leads right inside a conversation, before the chat even ends. Captured leads are saved to your dashboard and can be synced to your CRM, so no enquiry is missed even outside business hours.

Question 13

Can ReplyCleverly book appointments or take reservations?

Accepted Answer

Yes. The AI can take bookings and reservations directly through the conversation, using the availability and rules you set in your Knowledge Base.

Question 14

Can ReplyCleverly upsell or recommend products?

Accepted Answer

Yes. Based on the information in your Knowledge Base, the AI can recommend and upsell products, guiding customers toward relevant items or services. Availability of upsell and product recommendation features depends on your subscription plan.

Question 15

Can ReplyCleverly share images, links, and calls to action?

Accepted Answer

Yes. The AI can share product images, booking links, website links, and other calls to action, as long as you add that content to your Knowledge Base. Availability may depend on your subscription plan.

Question 16

Can I run marketing campaigns through ReplyCleverly?

Accepted Answer

Yes. You can run messaging campaigns, follow ups, announcements, and promotional communications to keep customers engaged. Marketing campaign features are available based on your subscription plan.

Question 17

Can ReplyCleverly handle customer support and complaints?

Accepted Answer

Yes. AI Customer Service handles every complaint, question, and support request instantly and with empathy. It reads the message, understands what the customer needs, and replies in seconds using your business knowledge.

Question 18

Does ReplyCleverly create support tickets?

Accepted Answer

Yes. When a customer raises an issue, ReplyCleverly automatically creates a support ticket, assigns a unique reference number, and categorizes it by type, such as delivery, billing, returns, or technical, so your team gets a full view of every case.

Question 19

When is a conversation handed over to a human agent?

Accepted Answer

You decide. You can set escalation rules so that complex or sensitive conversations are passed to your team automatically, with the full context already attached. The AI handles the routine work and escalates only when a person is truly needed.

Question 20

Can I measure customer satisfaction?

Accepted Answer

Yes. ReplyCleverly can collect customer satisfaction feedback after conversations and turn it into reports, so you can track how happy your customers are and catch issues early.

Question 21

Can my team and the AI work together in the same inbox?

Accepted Answer

Yes. Your team and the AI share one unified inbox. The AI handles conversations automatically, your team can step in at any time, and everyone sees the full history of each customer.

Question 22

Can ReplyCleverly reply to my customer reviews?

Accepted Answer

Yes. AI Customer Review automatically captures every new review the moment it is posted and drafts an on brand reply in seconds. You can approve replies with one click, use pre saved templates, or let the AI post automatically on your terms.

Question 23

Which review sources does ReplyCleverly cover?

Accepted Answer

ReplyCleverly captures and replies to reviews from the major review platforms your customers use. To see the full list of supported review sources, please visit the Channels page under Products.

Question 24

How does ReplyCleverly handle negative reviews?

Accepted Answer

When a negative review comes in, the AI responds instantly with a sincere apology and moves the conversation offline, inviting the customer to call or email so your team can resolve it directly. You also get an instant alert so nothing slips through.

Question 25

Can I track my ratings and reputation over time?

Accepted Answer

Yes. Reputation Analytics shows your rating trends, helps you spot unhappy customers early, and shows exactly what customers love, all in one dashboard.

Question 26

Can I use my own reply templates for reviews?

Accepted Answer

Yes. You can build a library of pre saved reply templates for consistent, on brand responses, or let the AI draft a personalised reply for you to approve.

Question 27

What is the Knowledge Base?

Accepted Answer

The Knowledge Base is where you store everything your AI needs to know about your business, such as your FAQs, policies, pricing, product details, menus, and documents. The AI uses this information to generate accurate, on brand responses.

Question 28

Can I customize how the AI responds?

Accepted Answer

Yes. You have full control. You can define what information the AI collects, when it should escalate to a human, and how it should respond, all from your AI configuration settings.

Question 29

Can I review or control the AI responses?

Accepted Answer

Yes. AI responses are based entirely on the information in your Knowledge Base. You can set communication rules, escalation triggers, and response handling. Keeping your Knowledge Base accurate and up to date ensures the AI always responds in line with your policies, tone, and brand.

Question 30

What can I add to my Knowledge Base?

Accepted Answer

You can train your AI using text, FAQs, policies, product details, documents, images, and links. The more complete your Knowledge Base, the more accurate the AI becomes.

Question 31

What happens if the AI does not know an answer?

Accepted Answer

The AI answers from the information in your Knowledge Base. You can set rules for when it should escalate to a human instead of guessing, so customers get accurate answers and difficult cases reach your team.

Question 32

What is the AI Agentic Workflow?

Accepted Answer

AI Agentic Workflow lets your AI Agent complete real business tasks from start to finish, not just reply. It understands what a customer needs, connects to the tools you already use, and carries out actions such as bookings, payments, refunds, and order tracking automatically, across every channel.

Question 33

Which plan includes the AI Agentic Workflow?

Accepted Answer

The AI Agentic Workflow is included on the Scale plan.

Question 34

How many credits does an AI Agentic task use?

Accepted Answer

Each completed AI Agentic Workflow task uses 30 credits. For reference, an AI text reply uses 1 credit and one minute of voice uses 15 credits.

Question 35

Do I need to know how to code to build an agentic workflow?

Accepted Answer

No. You build workflows with a no-code, drag-and-drop builder using plain-English blocks. Your AI Agent can connect to 700+ integrations, plus any custom API or webhook, so it can work across the systems you already run.

Question 36

Can ReplyCleverly connect to my CRM and other business tools?

Accepted Answer

Yes. ReplyCleverly connects to 700+ tools, including CRMs, stores, helpdesks, calendars, payment systems and more, through our Integrations catalog. You can browse the full list on the Integrations page and connect any tool in a few clicks.

Question 37

Does ReplyCleverly provide API access for developers?

Accepted Answer

Yes. ReplyCleverly offers a REST API and webhooks so your developers can connect it to your own systems, automate workflows and build custom integrations.

Question 38

Can I connect ReplyCleverly to other tools using APIs and webhooks?

Accepted Answer

Yes. Alongside our 700+ ready-made integrations, you can connect any tool with a custom API or webhook, so ReplyCleverly can read and write data across the systems you already run.

Question 39

What can I do with webhooks?

Accepted Answer

Webhooks let ReplyCleverly send real-time events to your other systems, for example when a new lead is captured, a booking is made or a ticket is created, so your tools stay in sync automatically.

Question 40

What are AI credits?

Accepted Answer

AI credits are used each time the AI generates a response to a customer message. Each plan includes a monthly AI credit allowance that resets at the start of every billing cycle.

Question 41

How are credits calculated?

Accepted Answer

Each AI text response uses 1 credit, and voice interactions use 15 credits per minute. Each completed AI Agentic Workflow task uses 30 credits. Credits are consumed across both chat and voice based on your plan.

Question 42

What happens if I run out of AI credits?

Accepted Answer

If your monthly allowance is used before your billing cycle resets, the AI pauses until you buy a Boost Pack or your credits reset at the start of the next billing month.

Question 43

What are Boost Packs?

Accepted Answer

Boost Packs are one time credit top ups you can buy at any time to add more AI credits during the current billing cycle. They come in three sizes: 1,000 credits for $20, 3,000 credits for $50, and 8,000 credits for $100. Boost Packs are available on Starter, Growth, and Scale plans.

Question 44

Do unused credits roll over to the next month?

Accepted Answer

No. Your monthly AI credit allowance and any Boost Pack credits are valid until the end of your current billing cycle and reset at the start of the next billing month.

Question 45

What does Businesses mean in the pricing plans?

Accepted Answer

Each plan includes a set number of businesses you can manage under one subscription. The Free, Starter, Growth, and Scale plans include 1 business, and Enterprise supports unlimited businesses. Each business has its own dedicated channels, Knowledge Base, and AI configuration, all managed from one dashboard.

Question 46

Can I add more than one business, and what is shared between them?

Accepted Answer

Yes. On Starter, Growth, and Scale plans you can add extra businesses for $25 per business each month. Each additional business is kept completely separate, with its own dashboard, channels, Knowledge Base content, and AI configuration, so you can run different brands independently. The only things shared across all of your businesses are your total AI credits and your Knowledge Base storage, which are pooled across the whole account. Everything stays under one login with no separate billing.

Question 47

What is the AI Agent Setup service?

Accepted Answer

AI Agent Setup is a one time service where our team builds your AI agent, loads your Knowledge Base, and deploys it across all of your channels, so you get a fully configured, ready to go system without touching a single setting.

Question 48

Do you have an Enterprise plan?

Accepted Answer

Yes. Enterprise is built for larger organisations that need custom features, unlimited businesses, and tailored security, scale, and integration. Contact us to discuss an Enterprise plan that fits your requirements.

Question 49

What is the Fair Usage Policy?

Accepted Answer

ReplyCleverly operates under a Fair Usage Policy to keep the platform stable and fair for everyone. AI usage is measured by token consumption, including input tokens, output tokens, and thinking tokens used during conversations.

Question 50

When am I billed each month?

Accepted Answer

All paid plans are billed on the 1st of every month, which is your regular billing date, and your monthly AI credits also reset on the 1st. If you start a plan during the month, your first payment is prorated, and from the following 1st you are charged the full monthly plan price.

Question 51

What if I sign up in the middle of the month?

Accepted Answer

If you purchase a plan during the month, for example on the 10th, 20th, or 25th, you are charged only a prorated amount for the remaining days until the end of that month, not the full month's price. From the 1st of the next month, you are then billed the full monthly plan price. This means you never pay for days before you joined.

Question 52

Can I upgrade my plan at any time?

Accepted Answer

Yes. You can upgrade your plan at any time, and the higher plan takes effect immediately so you can start using the extra features and credits right away. The difference in price is prorated for the remaining days of the current month.

Question 53

When does a downgrade take effect?

Accepted Answer

If you switch to a lower plan, the downgrade takes effect at the end of your current billing cycle, on the next 1st of the month. Whether you request it at the start, the middle, or the end of the month, your current plan stays active until the cycle ends, and the lower plan and price apply from the following billing date.

Question 54

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel at any time. Your plan stays active until the end of the current billing cycle, after which it will not renew.

Question 55

Do you offer refunds?

Accepted Answer

Payments are not refundable. You can cancel at any time and you will not be charged again, but amounts already paid, including any prorated charges, are not returned. When you cancel, your plan stays active until the end of the current billing cycle, so you keep full access for the time you have already paid for.

Question 56

Do you offer annual billing or a discount for paying yearly?

Accepted Answer

Yes. You can pay annually on any paid plan. With annual billing you pay for 12 months and get 2 months free, so you receive 14 months of access and your AI credit allowance is counted for the full 14 months. You can switch between monthly and annual on the Pricing page.

Question 57

Is there a contract or minimum commitment?

Accepted Answer

No. Paid plans are billed monthly with no long term contract, and you can cancel at any time. If you choose annual billing, you commit to the 12 month term that you pay for upfront.

Question 58

Do prices include tax or VAT?

Accepted Answer

The prices shown on our Pricing page are exclusive of any applicable taxes. Where required by law, taxes such as VAT are calculated and added at checkout based on your location.

Question 59

Do you provide invoices or receipts?

Accepted Answer

Yes. A receipt is generated for every payment, and you can view your billing history and download your invoices from your account dashboard at any time.

Question 60

How do I get started?

Accepted Answer

Create your account, connect your channels, add your business information to your Knowledge Base, and configure your AI settings. You can start on the Free plan with no credit card required.

Question 61

How do I contact support?

Accepted Answer

You can reach our team by email at support@replycleverly.com for support questions, or info@replycleverly.com for general enquiries. You can also message us on WhatsApp or use the form on our Contact page. We respond to all enquiries within 24 hours.

Question 62

How quickly will I get a response from your team?

Accepted Answer

We respond to all enquiries within 24 hours. For enterprise or custom integrations, we aim to get you on a call within the same business day.

Question 63

Can I manage ReplyCleverly from my phone?

Accepted Answer

Yes. ReplyCleverly is built for business owners on the go, so you can manage conversations and your AI from your mobile. To learn more, visit the Mobile App page under Products.

Question 64

Can I add team members and control their access?

Accepted Answer

Yes. You can invite team members to your account and manage their roles and permissions, so the right people have the right level of access. Your team and the AI share one inbox and can work on conversations together.

Frequently Asked Questions

Answers to every question

We are here for you

Frequently Asked Questions

Answers to every question

What is ReplyCleverly?+

What can I do with ReplyCleverly?+

Do I need any technical skills to use ReplyCleverly?+

How long does it take to set up?+

Is there a free plan I can try first?+

Can ReplyCleverly handle a high volume of conversations?+

Can I book a demo?+

Which channels can ReplyCleverly connect to?+

Is a specific channel available on my plan?+

Does ReplyCleverly reply in different languages?+

Can one AI handle all of my channels at once?+

Can ReplyCleverly capture leads?+

Can ReplyCleverly book appointments or take reservations?+

Can ReplyCleverly upsell or recommend products?+

Can ReplyCleverly share images, links, and calls to action?+

Can I run marketing campaigns through ReplyCleverly?+

Can ReplyCleverly handle customer support and complaints?+

Does ReplyCleverly create support tickets?+

When is a conversation handed over to a human agent?+

Can I measure customer satisfaction?+

Can my team and the AI work together in the same inbox?+

Can ReplyCleverly reply to my customer reviews?+

Which review sources does ReplyCleverly cover?+

How does ReplyCleverly handle negative reviews?+

Can I track my ratings and reputation over time?+

Can I use my own reply templates for reviews?+

What is the Knowledge Base?+

Can I customize how the AI responds?+

Can I review or control the AI responses?+

What can I add to my Knowledge Base?+

What happens if the AI does not know an answer?+

What is the AI Agentic Workflow?+

Which plan includes the AI Agentic Workflow?+

How many credits does an AI Agentic task use?+

Do I need to know how to code to build an agentic workflow?+

Can ReplyCleverly connect to my CRM and other business tools?+

Does ReplyCleverly provide API access for developers?+

Can I connect ReplyCleverly to other tools using APIs and webhooks?+

What can I do with webhooks?+

What are AI credits?+

How are credits calculated?+

What happens if I run out of AI credits?+

What are Boost Packs?+

Do unused credits roll over to the next month?+

What does Businesses mean in the pricing plans?+

Can I add more than one business, and what is shared between them?+

What is the AI Agent Setup service?+

Do you have an Enterprise plan?+

What is the Fair Usage Policy?+

When am I billed each month?+

What if I sign up in the middle of the month?+

Can I upgrade my plan at any time?+

When does a downgrade take effect?+

Can I cancel my subscription at any time?+

Do you offer refunds?+

Do you offer annual billing or a discount for paying yearly?+

Is there a contract or minimum commitment?+

Do prices include tax or VAT?+

Do you provide invoices or receipts?+

How do I get started?+

How do I contact support?+

How quickly will I get a response from your team?+

Can I manage ReplyCleverly from my phone?+

Can I add team members and control their access?+

Is my data secure?+

Who can access my conversations and customer data?+

Is ReplyCleverly compliant with data protection regulations?+

What happens to my data if I cancel?+

Can I request access to or deletion of my data?+

We are here for you