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ReplyCleverly is an AI powered customer communication, customer service, and reputation management platform. It unifies conversations, automates replies, manages support tickets, captures leads, and replies to customer reviews, while giving you real time insights across every channel. Everything flows into one unified inbox so your team and your AI can manage it all from one place.
ReplyCleverly brings three products into one platform. AI Customer Communication handles sales conversations and lead capture, AI Customer Service handles support and ticketing, and AI Customer Review handles reputation management. From one dashboard you can automate replies, capture leads, book appointments, upsell products, resolve support tickets, and collect and reply to reviews.
No. ReplyCleverly is built to be simple. You connect your channels, add your business information to your Knowledge Base, and configure your AI settings, all without writing a single line of code.
Most businesses are live the same day. Once you connect your channels and add your business details to your Knowledge Base, your AI is ready to respond. If you would prefer it done for you, our team offers a one time AI Agent Setup service that builds and deploys your AI for you.
Yes. The Free plan gives you 50 AI credits per month at no cost, with no credit card required, so you can explore the platform before choosing a paid plan. See the Pricing page for full details.
Yes. ReplyCleverly is built to scale and can handle large volumes of conversations at the same time, which makes it suitable for busy businesses with high levels of customer interaction.
Yes. You can book a personalised demo with our team to see how ReplyCleverly works for your business. Use the Book a Demo option in the top menu, or visit the Contact page.
ReplyCleverly brings all of your customer channels into one unified inbox so your AI can respond wherever your customers reach out. To see the full list of supported channels and what the AI can do on each one, please visit the Channels page under Products.
Yes. ReplyCleverly automatically detects the language your customer is using and replies in the same language. The platform supports over 100 languages, including English, Arabic, French, Spanish, Italian, German, Hindi, Urdu, Turkish, and many more.
Yes. A single AI works across all of your connected channels and keeps the full history of each customer in one place, no matter where the conversation started. To see supported channels, please visit the Channels page under Products.
Yes. The AI can collect contact details and qualify leads right inside a conversation, before the chat even ends. Captured leads are saved to your dashboard and can be synced to your CRM, so no enquiry is missed even outside business hours.
Yes. The AI can take bookings and reservations directly through the conversation, using the availability and rules you set in your Knowledge Base.
Yes. Based on the information in your Knowledge Base, the AI can recommend and upsell products, guiding customers toward relevant items or services. Availability of upsell and product recommendation features depends on your subscription plan.
Yes. The AI can share product images, booking links, website links, and other calls to action, as long as you add that content to your Knowledge Base. Availability may depend on your subscription plan.
Yes. You can run messaging campaigns, follow ups, announcements, and promotional communications to keep customers engaged. Marketing campaign features are available based on your subscription plan.
Yes. AI Customer Service handles every complaint, question, and support request instantly and with empathy. It reads the message, understands what the customer needs, and replies in seconds using your business knowledge.
Yes. When a customer raises an issue, ReplyCleverly automatically creates a support ticket, assigns a unique reference number, and categorizes it by type, such as delivery, billing, returns, or technical, so your team gets a full view of every case.
You decide. You can set escalation rules so that complex or sensitive conversations are passed to your team automatically, with the full context already attached. The AI handles the routine work and escalates only when a person is truly needed.
Yes. ReplyCleverly can collect customer satisfaction feedback after conversations and turn it into reports, so you can track how happy your customers are and catch issues early.
Yes. Your team and the AI share one unified inbox. The AI handles conversations automatically, your team can step in at any time, and everyone sees the full history of each customer.
Yes. AI Customer Review automatically captures every new review the moment it is posted and drafts an on brand reply in seconds. You can approve replies with one click, use pre saved templates, or let the AI post automatically on your terms.
ReplyCleverly captures and replies to reviews from the major review platforms your customers use. To see the full list of supported review sources, please visit the Channels page under Products.
When a negative review comes in, the AI responds instantly with a sincere apology and moves the conversation offline, inviting the customer to call or email so your team can resolve it directly. You also get an instant alert so nothing slips through.
Yes. Reputation Analytics shows your rating trends, helps you spot unhappy customers early, and shows exactly what customers love, all in one dashboard.
Yes. You can build a library of pre saved reply templates for consistent, on brand responses, or let the AI draft a personalised reply for you to approve.
The Knowledge Base is where you store everything your AI needs to know about your business, such as your FAQs, policies, pricing, product details, menus, and documents. The AI uses this information to generate accurate, on brand responses.
Yes. You have full control. You can define what information the AI collects, when it should escalate to a human, and how it should respond, all from your AI configuration settings.
Yes. AI responses are based entirely on the information in your Knowledge Base. You can set communication rules, escalation triggers, and response handling. Keeping your Knowledge Base accurate and up to date ensures the AI always responds in line with your policies, tone, and brand.
You can train your AI using text, FAQs, policies, product details, documents, images, and links. The more complete your Knowledge Base, the more accurate the AI becomes.
The AI answers from the information in your Knowledge Base. You can set rules for when it should escalate to a human instead of guessing, so customers get accurate answers and difficult cases reach your team.
AI Agentic Workflow lets your AI Agent complete real business tasks from start to finish, not just reply. It understands what a customer needs, connects to the tools you already use, and carries out actions such as bookings, payments, refunds, and order tracking automatically, across every channel.
The AI Agentic Workflow is included on the Scale plan.
Each completed AI Agentic Workflow task uses 30 credits. For reference, an AI text reply uses 1 credit and one minute of voice uses 15 credits.
No. You build workflows with a no-code, drag-and-drop builder using plain-English blocks. Your AI Agent can connect to 700+ integrations, plus any custom API or webhook, so it can work across the systems you already run.
Yes. ReplyCleverly connects to 700+ tools, including CRMs, stores, helpdesks, calendars, payment systems and more, through our Integrations catalog. You can browse the full list on the Integrations page and connect any tool in a few clicks.
Yes. ReplyCleverly offers a REST API and webhooks so your developers can connect it to your own systems, automate workflows and build custom integrations.
Yes. Alongside our 700+ ready-made integrations, you can connect any tool with a custom API or webhook, so ReplyCleverly can read and write data across the systems you already run.
Webhooks let ReplyCleverly send real-time events to your other systems, for example when a new lead is captured, a booking is made or a ticket is created, so your tools stay in sync automatically.
AI credits are used each time the AI generates a response to a customer message. Each plan includes a monthly AI credit allowance that resets at the start of every billing cycle.
Each AI text response uses 1 credit, and voice interactions use 15 credits per minute. Each completed AI Agentic Workflow task uses 30 credits. Credits are consumed across both chat and voice based on your plan.
If your monthly allowance is used before your billing cycle resets, the AI pauses until you buy a Boost Pack or your credits reset at the start of the next billing month.
Boost Packs are one time credit top ups you can buy at any time to add more AI credits during the current billing cycle. They come in three sizes: 1,000 credits for $20, 3,000 credits for $50, and 8,000 credits for $100. Boost Packs are available on Starter, Growth, and Scale plans.
No. Your monthly AI credit allowance and any Boost Pack credits are valid until the end of your current billing cycle and reset at the start of the next billing month.
Each plan includes a set number of businesses you can manage under one subscription. The Free, Starter, Growth, and Scale plans include 1 business, and Enterprise supports unlimited businesses. Each business has its own dedicated channels, Knowledge Base, and AI configuration, all managed from one dashboard.
Yes. On Starter, Growth, and Scale plans you can add extra businesses for $25 per business each month. Each additional business is kept completely separate, with its own dashboard, channels, Knowledge Base content, and AI configuration, so you can run different brands independently. The only things shared across all of your businesses are your total AI credits and your Knowledge Base storage, which are pooled across the whole account. Everything stays under one login with no separate billing.
AI Agent Setup is a one time service where our team builds your AI agent, loads your Knowledge Base, and deploys it across all of your channels, so you get a fully configured, ready to go system without touching a single setting.
Yes. Enterprise is built for larger organisations that need custom features, unlimited businesses, and tailored security, scale, and integration. Contact us to discuss an Enterprise plan that fits your requirements.
ReplyCleverly operates under a Fair Usage Policy to keep the platform stable and fair for everyone. AI usage is measured by token consumption, including input tokens, output tokens, and thinking tokens used during conversations.
All paid plans are billed on the 1st of every month, which is your regular billing date, and your monthly AI credits also reset on the 1st. If you start a plan during the month, your first payment is prorated, and from the following 1st you are charged the full monthly plan price.
If you purchase a plan during the month, for example on the 10th, 20th, or 25th, you are charged only a prorated amount for the remaining days until the end of that month, not the full month's price. From the 1st of the next month, you are then billed the full monthly plan price. This means you never pay for days before you joined.
Yes. You can upgrade your plan at any time, and the higher plan takes effect immediately so you can start using the extra features and credits right away. The difference in price is prorated for the remaining days of the current month.
If you switch to a lower plan, the downgrade takes effect at the end of your current billing cycle, on the next 1st of the month. Whether you request it at the start, the middle, or the end of the month, your current plan stays active until the cycle ends, and the lower plan and price apply from the following billing date.
Yes. You can cancel at any time. Your plan stays active until the end of the current billing cycle, after which it will not renew.
Payments are not refundable. You can cancel at any time and you will not be charged again, but amounts already paid, including any prorated charges, are not returned. When you cancel, your plan stays active until the end of the current billing cycle, so you keep full access for the time you have already paid for.
Yes. You can pay annually on any paid plan. With annual billing you pay for 12 months and get 2 months free, so you receive 14 months of access and your AI credit allowance is counted for the full 14 months. You can switch between monthly and annual on the Pricing page.
No. Paid plans are billed monthly with no long term contract, and you can cancel at any time. If you choose annual billing, you commit to the 12 month term that you pay for upfront.
The prices shown on our Pricing page are exclusive of any applicable taxes. Where required by law, taxes such as VAT are calculated and added at checkout based on your location.
Yes. A receipt is generated for every payment, and you can view your billing history and download your invoices from your account dashboard at any time.
Create your account, connect your channels, add your business information to your Knowledge Base, and configure your AI settings. You can start on the Free plan with no credit card required.
You can reach our team by email at support@replycleverly.com for support questions, or info@replycleverly.com for general enquiries. You can also message us on WhatsApp or use the form on our Contact page. We respond to all enquiries within 24 hours.
We respond to all enquiries within 24 hours. For enterprise or custom integrations, we aim to get you on a call within the same business day.
Yes. ReplyCleverly is built for business owners on the go, so you can manage conversations and your AI from your mobile. To learn more, visit the Mobile App page under Products.
Yes. You can invite team members to your account and manage their roles and permissions, so the right people have the right level of access. Your team and the AI share one inbox and can work on conversations together.
Yes. ReplyCleverly is built on infrastructure and services that follow recognized security and data protection standards, and we apply strict practices to keep your business and customer data safe. Full details of how we handle data are set out in our Privacy Policy and Data Processing Agreement.
Your data belongs to you. Access is limited to your account and the team members you authorise, and we do not sell your data. See our Privacy Policy for full details.
The technology and infrastructure that power ReplyCleverly are provided by established services that comply with leading security and data protection standards. While ReplyCleverly does not hold its own certifications, the resources we build on are compliant, and we handle personal data in line with the practices described in our Data Processing Agreement and our GDPR page. Please review these documents for full details.
When you cancel, your plan stays active until the end of your current billing cycle. After that, your account data is retained for a limited period in line with our Privacy Policy, during which you can reactivate your account or request an export of your data. You can request deletion of your data at any time by contacting us.
Yes. You can request access to or deletion of your personal data in line with our Privacy Policy. Please Contact us and we will process your request.
Reach our team by email at support@replycleverly.com, message us on WhatsApp, or use the contact form. We respond within 24 hours.
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