1. Information We Collect
We collect information that you provide when you create an account, connect communication channels, upload content to your ReplyCleverly Knowledge Base, or contact our support team.
This may include account details, business information, Knowledge Base content, customer message data, usage data, and technical information required to operate and improve the platform.
2. How We Use Your Information
We use the information we collect to provide and operate the ReplyCleverly platform. This includes managing your omnichannel inbox, generating AI powered replies using your Knowledge Base content, maintaining system performance, sending important service updates, and complying with legal obligations.
Your Knowledge Base content is used only to generate responses within your own account environment.
3. Your Data Is Not Used to Train Shared AI Models
ReplyCleverly does not use your business data, customer message data, or Knowledge Base content to train shared or public AI models.
All data is processed only within your own account environment and is used solely to deliver the services you request.
4. Data Security
We implement industry standard security measures to protect your information. Data is encrypted during transmission and stored using secure infrastructure with continuous monitoring and access controls.
Only authorised systems and processes are allowed to access platform data.
5. Data Retention
We retain account related information for as long as your account remains active.
If your account is closed, your data will be deleted within a reasonable period unless retention is required for legal, security, or financial record keeping purposes.
6. Your Rights
Depending on your location and applicable data protection laws, including GDPR, you may have the right to access, update, correct, delete, or request a copy of your personal data.
You may also request restrictions on certain types of data processing. To exercise any of these rights, please contact us using the information below.
7. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@replycleverly.com